Security Alert
As of 28 June, 2025, Greece has fully implemented Law 4994/2022, which brings the European Accessibility Act (EAA) into national law. This legislation sets out mandatory accessibility standards for a wide range of products and services, ensuring equal access for people with disabilities. Businesses operating in Greece —whether as manufacturers, importers, distributors, or service providers— must now comply with these new requirements.
Click here for the GR version – Πατήστε εδώ για το ελληνικό κείμενο
Which products and services are affected?
The EAA covers a broad spectrum of consumer-facing technologies and services, including:
Products
General-purpose computer hardware and operating systems
Payment terminals, ATMs, ticketing and check-in machines
Self-service information terminals (excluding those in vehicles)
Consumer terminal equipment for electronic communications and audiovisual media
E-readers
Services
Electronic communications services (excluding machine-to-machine transmissions)
Access to audiovisual media services
Passenger transport (air, bus, rail, waterborne)—limited to digital platforms, e-ticketing, and interactive terminals
Consumer banking services
E-books and related software
E-commerce services
Emergency communications to the EU’s “112” number
Key accessibility requirements
Information on products (labels, instructions, warnings) must be accessible through multiple sensory channels (e.g., visual and audio).
Products using speech must offer alternatives to speech and vocal input for communication, operation, and orientation.
Transitional arrangements
Services using products lawfully in use before 28 June 2025, can continue until 28 June 2030.
Contracts in effect before 28 June 2025, remain valid until they expire, but no later than five years from the enforcement date.
Existing self-service terminals may remain in operation until the end of their economically useful life, up to 20 years from initial use.
Obligations for businesses
Manufacturers: Must ensure products comply with accessibility standards and issue a declaration of conformity.
Importers: Must verify that only compliant products are placed on the EU market.
Distributors: Must ensure products are accompanied by required documents, instructions, and safety information in a language easily understood by consumers, and confirm that manufacturers and importers have met their obligations.
Service Providers: Must provide service information in both written and oral form and maintain ongoing compliance through appropriate procedures.
Note: Microenterprises (fewer than 10 employees and turnover or balance sheet under €2 million) benefit from limited exemptions.
Enforcement and oversight
Compliance is monitored by several Greek authorities, including:
The General Secretariat of Industry (Ministry of Development and Investment)
The Hellenic Telecommunications and Post Commission
The National Council for Radio and Television
The General Secretariat for Transport (Ministry of Infrastructure and Transport)
These authorities can request corrective actions, restrict or prohibit non-compliant products or services, and impose administrative fines.
What should businesses do now?
Review their products and services to ensure they meet the new accessibility requirements.
Update product information, instructions, and warnings to be accessible via multiple sensory channels.
Implement procedures to maintain ongoing compliance.
Check if their business qualifies for microenterprise exemptions.